Privacy Policy

Who we are

Complete Sports Flooring (“we”, “us”, “our”) operates this website and provides a sports hall flooring enquiry and matching service across London. We are the data controller for the personal data described in this policy. If you have any questions, contact us at info@completesportsflooring.co.uk.

What we collect

When you submit our enquiry form we collect the details you provide: your name, email address, phone number (optional), project type and the message describing your requirements. We also collect limited technical and usage data through cookies and analytics where you have consented — see Cookies below.

How we use your data

We use your information to:

• respond to your enquiry and provide a quote or assessment;
• match your enquiry with a suitable local sports flooring provider or installer who can carry out the work (see below);
• improve our website and services;
• comply with our legal obligations.

Our lawful bases are your consent, our legitimate interest in responding to and fulfilling enquiries, and taking steps at your request prior to entering a contract.

Sharing your enquiry with local providers

Complete Sports Flooring operates as a lead-generation and matching service. To fulfil your request, we may pass the details you submit to one or more vetted third-party local flooring businesses so they can contact you, prepare a quote, or arrange a site visit. We only share what is necessary to action your enquiry, and we do not sell your personal data to anyone. Once an enquiry is passed to a provider, that provider acts as an independent data controller for the information they receive and their own privacy terms will apply to any further dealings you have with them.

We also use trusted service providers who process data on our behalf, such as our email delivery and website hosting partners.

Retention

We keep enquiry data only for as long as needed to handle your request and for our legitimate business and legal record-keeping purposes, after which it is securely deleted.

Your rights

Under UK data protection law you have the right to access, correct, delete or restrict the use of your personal data, to object to processing, and to data portability. You can also withdraw consent at any time. To exercise any of these rights, email info@completesportsflooring.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies

We use a small number of cookies to understand how the site is used and to improve our service. Analytics cookies are only set with your consent. You can change your preference at any time: Cookie preferences.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised.